16 February 2026
Microsoft Entra ID Explained for Non-Technical Business Owners
Microsoft renamed Azure Active Directory to Entra ID in 2023. More importantly: here's what it actually does and why it matters to your business.
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Honest IT advice for small and medium businesses
Written by an IT consultant who has spent years inside SME tech environments. Practical guidance on managed IT, cybersecurity, cloud tools and everything in between.
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Latest Posts
19 January 2026
Why Patch Management Matters More Than Most IT Teams Admit
Most cyberattacks exploit known vulnerabilities with available patches. Keeping systems updated isn't glamorous but it's one of the most important things you can do.
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8 December 2025
IT Support vs IT Consultancy: Understanding the Difference
Many small businesses conflate IT support and IT consultancy. They're different disciplines, and knowing which you need matters when you're spending money.
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17 November 2025
VoIP for Small Business: What to Know Before You Switch
Switching from a traditional phone system to VoIP can save money and add flexibility. It can also go badly wrong. Here's what to look for.
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27 October 2025
How Often Should You Replace Business Computers?
Running old hardware costs more than you think — in staff time, IT support, and security risk. Here's how to think about a sensible refresh cycle.
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13 October 2025
Multi-Factor Authentication: The Easiest Security Win Available to Any Business
MFA blocks the vast majority of credential-based attacks. It takes an afternoon to implement. There's no good reason not to do it.
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About the Author
Sarah Chen
Twelve years as an IT consultant working with small and medium businesses across London and the South East. I set up Tech Support Insider to share what I've learned — mostly the things vendors and support companies don't put in their brochures.
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